Questions about humidity
Which do I need — a humidifier or a dehumidifier?
Dry air gives you static, cracked lips, a scratchy throat and shrinking wooden furniture; a humidifier adds moisture. Damp air gives musty smells, condensation on glass and mould in corners; a dehumidifier takes it away. If your home swings between the two across the year, a 2-in-1 unit switches automatically. A cheap hygrometer settles the question in a day.
What coverage figure should I look for?
Match the stated coverage to the closed room you actually want to treat, not the whole floor. Coverage is the maker’s figure for a closed room at a stated temperature and humidity — an open-plan space or an open door changes it completely. Tell us the room size and we will say which unit suits it.
Will one of these help my asthma or allergies?
We make no medical claim for anything we sell, and we will not pretend a humidity appliance treats a condition. These units change the humidity of a room. If you have a health concern, speak to a doctor rather than to a shop.
What is the white dust around my humidifier?
Dissolved minerals from hard water, thrown out by an ultrasonic mist — not a defect. Use filtered or distilled water and it stops. Descale the tank on the schedule in the manual; scale is what kills these units.
How often do I change the filter or wick?
Follow the manual for the model — most wicks and filters are consumables measured in weeks of running, not years. A clogged filter is the commonest reason a unit “stops working”, and it is not a fault.
What does shipping cost and how long does it take?
Free from ₹3,999; below that a flat ₹99 on the order, with no weight surcharge afterwards. We pack in 2 business days and dispatch from Jaipur through Blue Dart / XpressBees — 3–6 business days to metro PIN codes, 6–9 business days elsewhere, or 4–11 business days from order to door.
How can I pay? Is there EMI?
UPI or Cash on Delivery, and no EMI. We do not process card or credit transactions at all, so no-cost EMI and pay-later plans are not available here. Prices are in Indian Rupees with applicable tax included.
Is it noisy?
Every unit makes some noise: a fan, and on a dehumidifier a compressor that cycles. Where the maker publishes a decibel figure we list it. “Silent” is not a claim we make about anything with a motor in it.
My unit arrived and will not switch on.
Film the unboxing, fill the tank and run it on the day it arrives. If the display stays dark, the fan will not spin or the tank leaks, email us that clip within 48 hours of delivery and we replace or refund at our cost. Every unit is bench-tested here before packing, so this should be rare.
Can I return a unit I have been using?
No — a unit in regular use, with scale or mineral dust inside, cannot be returned. Unused units, or ones used only for the short arrival test, complete in their retail carton, can be returned within 7 days of delivery, with approved refunds processed within 10 business days.
Is there a warranty?
We do not offer a six-month or manufacturer-backed warranty and will not pretend to. What you have is our returns cover for anything dead, leaking, damaged, wrong or short on arrival. Filters, wicks and scale are consumables and wear.
Do you repair or service units?
No — no service centre and no repairs. A unit that fails inside the return window is replaced rather than mended.
Do you have a shop I can visit?
No — we are online-only, with no showroom or counter. Every order is placed here and shipped from Jaipur, Rajasthan.